The service tenet is "Customer-oriented, quick response". Our company has a high sense of responsibility towards users, for the users to think, for the user's urgency, quality first, service first, and do a good job in service. In order to establish product quality and service supervision mechanism, ensure the effective use of products in the demand side, provide customers with excellent products and quality services, and do a good job in pre-sales and after-sales service. To this end, the company makes the following commitments to customers:
Customer Service Concept
Integrity management, the pursuit of excellence, caring service, customer satisfaction, from the nuance of the user, to provide customers with quality products and services, to create A safe, good living and production environment.
Customer Service Center
The Customer Service Center is one of the most important departments of Huayi Electromechanical. Its main work is: accept customer comprehensive business consultation, provide technical support for customers; accept, coordinate, handle customer complaints, solve customer's difficult problems; actively communicate with customers, contact, understand customer's feelings and needs, timely customer information Feedback to all relevant management departments and production companies and properly handle them.
The Customer Service Center has a Customer Management Department and a Technical Service Department. The customer management department mainly accepts the customer's comprehensive business consulting, and the technical service department mainly provides customers with technical support and solutions for pre-sale, in-sale and after-sales products. In order to make every customer in Huayi Electromechanical can get satisfactory service and maintain a good trust relationship with the company, we emphasize the pertinence and effectiveness of customer service, and implement the acceptance responsibility system, that is, for each customer. Telephone, every problem is responsible, so that each other can enhance their feelings and deepen their understanding. If you have any questions or needs about our products, or have any comments or suggestions about our services, please feel free to contact us, we will do our best to serve you. Your satisfaction is the purpose of our service. The common development of the company and customers is our persistent pursuit.
In the face of the future, all employees of the customer service center will be passionate about warming customers and casting brilliance with service.